“For too long, Government has wasted vast amounts of money on ineffective and duplicate IT systems. We need to ensure that frontline services have the tools to do their job to deliver effective public services. We will cut out duplication and wastage by sharing more of our assets across government and using common systems. We will end the oligopoly of big business supplying government IT by breaking down contracts into smaller, more flexible projects. This will open up the market to SMEs and new providers."
Rt Hon Francis Maude MP, Cabinet Office Minister - March, 2011

Because of departmental restructuring, one of JoraPhs Local Authority customers had seen a reduction in their Oracle & SQL Server DBA staff to one person, whilst at the same time increasing the number of databases within their infrastructure by 50%. There was also a requirement driven by customer SLA’s, for the Authority to increase the hours of proactive support to their users.

JoraPh Managed Services was asked to propose a service that could provide first line support, back-up to the lone DBA, out of hours service delivery model and, above all, reduce the overall cost to the Authority.

JoraPh responded to the request, and now provides an enhanced service over and above what the Authority was able to do internally, which includes:

• Fixed Price remote proactive monitoring and support, 24 x7
• Taking the initial lead with all Oracle and SQL Server database related problems.
• Working as part of the Authority and being fully customer facing in terms of support, advice and work requests.
• Providing immediate response to database downtime.
• Providing both on-site and remote support using secure VPN.
• Set-up, automation and management of all DBA functions running on a daily basis ensuring human intervention is kept to a minimum and eliminating changes and errors.
• Implementation of a comprehensive change control procedure.
• Provision of monthly statistics to show efficiency and performance of all the relevant Oracle and SQL Server databases.
• Responsibility for all backup processes and procedures.
• Provision of a full and thorough proactive support service.
• Coaching and knowledge transfer for the existing DBA. Answering queries via telephone, email, etc.
• Provision and implementation of all database upgrades.

Due to the change in service provision, the Local Authority has seen a massive reduction by over 40% year on year in the cost of managing and supporting its Oracle and SQL Server databases and database users.

“Since engaging with JoraPh, we have been able to reduce costs in DBA services whilst, at the same time, increasing the levels of support to our users. We would have no hesitation in recommending JoraPh Managed Services to other local authorities for a similar service.”  Local Authority IT Director

Ensure JoraPh is top of your list of new hires this year:

Call now on 08700 433877
or email info@joraph.com
or visit www.joraph.com

JoraPh Managed Services Limited
Registered Office: 23a High Street, Newport, Shropshire, TF10 7AT

This message is confidential and may be legally privileged or otherwise protected from disclosure.  If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although JoraPh has taken steps to ensure that this e-mail and any attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure the mail is actually virus free. To stop this email service from JoraPh please 'reply' with the subject line UNSUBSCRIBE.